Terms & Conditions

Terms & Conditions

Order

Once you have placed your order for a topper I will send you an email to ask for as much information as possible with regard to customisation/personalisation of your topper i.e Bride’s dress, Groom’s attire, flowers, hair colour, uniforms, etc. for the Wedding Couple Toppers or chosen cake topper.

Products

All products are non-edible/non-toxic and are for decoration only.  Item(s) may contain small pieces that can become choking hazards to children – adult supervision is required.
• Actual color may vary slightly, due to settings of cameras and computer monitors.

Payment

Pre-payment is required upon booking.  Paypal, debit or credit card are accepted online or if ordering in person then I am able to take cash payments.

Shipping

Delivery is usually within 3-10 days for most cake toppers (check on item for specific lead time) if made to order or at least 2 weeks before your required by date for the Customised Wedding Couple Toppers.  However customised wedding toppers can be ordered two weeks in advance subject to availability.

Modelled Toppers are carefully packed in a presentation box within a mailing box to ensure safe delivery & shipping within the UK is a flat rate of £5.00 (UK 1st Class Signed For Royal Mail)  & £8.00 overseas. Smaller items where stipulated may qualify for Free Postage and will be sent via Royal Mail.

Local Pickup : Ordered Toppers can also be collected from me by arrangement, to avoid additional postal charges.

In the unlikely event of damage, please contact me with pictures to support this, so that I may resolve the problem.

Orders will be dispatched to the address entered in at the checkout stage. We cannot take responsibility for orders not being received due to an incorrect address being entered. Once you have placed your order please check that the shipping address on your confirmation email is correct, please contact us immediately if this is not the case.

The buyer agrees to cover any additional costs incurred in the event of an undeliverable parcel due to an incorrect address or an unclaimed parcel being returned to Suzanne’s Cake Toppers.

Refunds

• I want you to be happy with your purchase. If you are in any way dissatisfied, please contact me so this can be rectified.

Privacy Policy

You can be assured we will never give or sell our mailing list to any third party organisations and that all your personal details are held securely and in the strictest of confidence. We are committed to protecting your privacy.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons:

  1. To process your order
  2. To provide you with the best possible service.

We do not disclose buyer’s information to third parties.